Travellers With a Disability
This page aims to provide useful information to disabled travellers. Whilst every effort is made to provide information on behalf of the bus and rail companies in Wales, this information cannot be guaranteed. Travellers are advised to contact the bus or rail company before making their journey to confirm any information.
Contents
1. Accessing Traveline Cymru information
2. Accessibility information for disabled bus users
3. Information on assistance at railway stations for disabled passengers
4. Disabled toilets located near bus stations and railway stations (sorted by local authority)
5. Contact details for taxi companies serving major transport terminals
6. Useful links
1. Accessing Traveline Cymru information
This website is tested to AA conformance to Web Content Accessibility Guidelines.
The Traveline Cymru call centre uses a BT Type Talk system and all agents are trained to use this facility.
Information is available in the call centre regarding accessibility of stops and services where available.
2. Accessibility information for disabled bus users
Arriva Bus
First Cymru
Stagecoach
3. Information on assistance at railway stations for disabled passengers
The following stations have a helpline available on 0845 300 3005 where assistance can be requested:
• Holyhead
• Wrexham General
It is recommended customers book at least 24 hours in advance of travel if they require disabled assistance.
The following stations have staff available for assistance:
• Aberdare
• Aberystwyth
• Ammanford
• Bangor
• Bargoed
• Caerphilly
• Cardiff Central
• Holyhead
• Llandrindod Wells
• Merthyr Tydifl
• Neath
• Severn Tunnel Junction
• Colwyn Bay (during ticket office hours)
• Llandudno (during ticket office hours)
• Wrexham General (during ticket office hours)
For more detailed information of what services the railway stations provide please visit www.arrivatrainswales.co.uk.
To find out which train operator you are travelling with call the National Rail Enquiry Service 08457 48 49 50 www.nationalrail.co.uk/uk/stations. They provide each train operators phone number for disabled assistance.
4. Disabled toilets located near bus stations, railway stations and major bus interchange points (sorted by local authority).
5. Contact details for taxi companies serving major transport terminals:
This information can be found at www.traintaxi.co.uk.
6. Useful Links
Equality & Human Rights Commission
Disability Wales
Disabled Persons Transport Advisory Commission (DPTAC)
Confederation of Passenger Transport
Department for Transport
Community Transport Association
Disabled Person’s Railcard
Epilepsy Action
You’re Able
Pembrokeshire Access
First Great Western
Bus Users UK
Caerphilly County Borough Council
Denbighshire County Council
Newport City Council
Pembrokeshire County Council
City & County of Swansea
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