Travellers With a Disability
This page aims to provide useful information to disabled travellers. Whilst every effort is made to provide information on behalf of the bus and rail companies in Wales, this information cannot be guaranteed. Travellers are advised to contact the bus or rail company before making their journey to confirm any information.
For comprehensive information from Welsh Government on information available to those travellers with reduced mobilities, please visit the British & Irish Council website.
1. Accessing Traveline Cymru information
This website is tested to AA conformance to Web Content Accessibility Guidelines.
The Traveline Cymru call centre uses a BT Type Talk system and all agents are trained to use this facility.
Information is available in the call centre regarding accessibility of stops and services where available.
2. Accessibility information for disabled bus users
Users of Mobility Scooters
CPT have published guidance for those passengers using mobility scooters wishing to use public transport. To read that guidance, click here.
Please check with your operator in advance to ensure low floor vehicles will be used on your journey. Click here for contact details.
Click for information about taking Mobility Scooters on Arriva Trains Wales
3. Information on assistance at railway stations for disabled passengers
If you would like assistance when making a journey, such as help getting on or off a train, or ramps for a wheelchair, please contact Assisted Travel before you start your journey. Please try and give a minimum of 24 hours notice before your journey as this will allow time for any special arrangements to be made.
If this is not possible, Arriva Trains will still do their best to help, but cannot guarantee to provide the normal level of service.
Call Assisted Travel between 8am and 8pm on 08453 003 005
Textphone (For customers with hearing impairments) 08457 585 469
If you require additional information about this service, place contact the Arriva Trains Customer Relations Department on 0845 6061 660 or email email@example.com.
For further information on specific station facilities and accessibility, please use the Arriva Trains ‘Station Search’ facility. Also, why not try National Rail Enquiries' 'Stations Made Easy' facility?
For more detailed information of what services the railway stations provide please visit Arrva Trains Wales
To find out which train operator you are travelling with call the National Rail Enquiry Service 08457 48 49 50 http://www.nationalrail.co.uk/stations. They provide each train operators phone number for disabled assistance.
4. Accessible toilets in Wales
To find out about accessible toilet facilities located near bus stations, railway stations and major bus interchange points:
- Check online for the location of public toilets that are part of the RADAR/National Key Scheme
- If you are travelling by train, look at National Rail Enquiries’ Stations and Destinations page and enter the name or three letter code of the station you are calling at for details of the facilities available at the station.
5. Contact details for taxi companies serving major transport terminals:
This information can be found at http://www.traintaxi.co.uk/.
6. Useful Links
Equality & Human Rights Commission
Disabled Persons Transport Advisory Commission (DPTAC)
Confederation of Passenger Transport
Department for Transport
Community Transport Association
Disabled Person’s Railcard
First Great Western
Bus Users UK
Caerphilly County Borough Council
Denbighshire County Council
Newport City Council
Pembrokeshire County Council
City & County of Swansea
Carmarthenshire County Council